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She was a Rowntree Research Fellow for four years. She trains professionals, therapists, managers, practitioners, parents and carers in the successful approach known as Intensive Interaction. She is employed by the NHS, Social Services, Community Services and Education Services to work with difficult-to-provide-for individuals. She is the author of eight books, including 'Finding You Finding Me', 'From Isolation to Intimacy, and 'Using Intensive Interaction and Sensory Integration' (the latter two with Jane Horwood, Paediatric Occupational Therapist) published by Jessica Kingsley Publishers. She also features in four training films (See reference list).

Phoebe recently won the Times/Sternberg award for her work to improve the outlook for people with severe autism. The award, in its second year, celebrates the achievements of people aged 70 or over who have done most for society and good causes in their older age.

“If you have autism, the brain is like a kaleidoscope where the pattern never settles. I use body language to tune into people on the spectrum. It's easy to learn”.